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HR Shared Services Supervisor (HRSS Supervisor )

Client of Jordan Impact

Posted on June 11, 2018

2 - 3 years other - Jordan

Any Nationality

Opening 01

Job Description

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HR Shared Services Supervisor (HRSS Supervisor )
Confidential - a leading International Company
Our Client , a leading International Company , is looking for HR Shares Services Supervisor (HRSS Supervisor ) to be based in Amman - Jordan
HRSS Supervisor
The HR Shared Services Supervisor is responsible to implement/ apply the shared service model for the regions that are under the umbrella of the HR Shared services; services that include but not limited to hiring processes, compensation and benefits policies, payroll services, absence control, termination procedures and various administrative work for all local and international locations.
Duties and Responsibilities:
• Act as a point of contact for the employees in the headquarters, stations in the regions, and service providers.
• Follow up on a daily basis on unopened and pending cases and make sure to respond and process requests that come to the HRSS platforms or any related systems as well as support employees on day-to-day policy related queries within the timeframes and SLAs stated in the SOPs
• Develop and monitor Standard Operating Procedures to ensure high quality and consistent service delivery as well as compliance with the local laws and regulations.
• Ensure compliance with internal control standards and implement procedures to ensure efficiency, data integrity as well as integration with other service lines for each country.
• Bring together efforts at all service lines levels to ensure proper coordination, flow and maintenance of employee data (on-boarding, records updates, status and personnel changes, benefit deductions, etc.) in Success Factors and any other related internally used information technology systems.
• Stay current on any changes in labor laws, immigration requirements, policies and procedures and develop appropriate communications relative to these changes.
• Support the internal audit, external and government audits and prepare recurring and ad-hoc reports as needed.
• Create trackers/ control sheet and ensure they are always up to date with accurate information and they are properly used
• Ensure data accuracy on all types of letters issued to the employees
• Process monthly payroll with the utmost accuracy as well as recommending and implementing the appropriate actions that helps minimize the margin of error.
• Liaise with insurance companies or the third party administration for proper claims management, addition and deletion.
• Suggest cost containment recommendations for every service line while ensuring low tolerance to fines.
• Undertake any project work relevant to the activities of the Shared Services Centre and appropriate to the grade handled by each member
• Manage time-off for the team members, as well as ensure proper handover and service continuity
• Conduct a weekly team meeting to discuss updates, challenges, recommendations, etc.
• High ability to properly and equally delegate tasks to the team members and follow up to ensure successful completion of tasks
• Demonstrate a high ability to lead and motivate the team, drive engagement and influence people in a positive way.
• Contribute to services enhancement through suggesting innovative ideas; i.e. functionalities improvements, etc.
• Exhibit a high attention to details and process orientation.
• Demonstrate high courtesy levels of service delivery for internal and external customers
• Deal effectively with complaints and service related issues
• Ensure data is treated with high confidentiality for all employees grades
• Excel proficient
• ERP experience
• Minimum of 5 years experience in HR / similar field
• Problem solving
• Attend to details and discipline
• Ability to manage multiple tasks and the team
• Communication skills

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Payroll Erp Information Technology Manager Internal Audit Claims Orientation Standard Operating Procedures Administration Work Service Delivery Data Integrity


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Client of Jordan Impact

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