HSE Officer and Operations manager Chilli Point

(Key tasks and duties for Operations Manager)

Oversee daily restaurant operations, ensuring smooth workflow, quality service, and compliance with company standards. Develop and implement operational strategies to achieve organizational goals and maximize profitability. Monitor and control budgets, costs, and resource allocation to maintain financial efficiency. Supervise and lead staff across multiple locations, providing training, motivation, and performance evaluation. Ensure all operations meet health, hygiene, and food safety standards in compliance with local regulations. Conduct regular audits to identify process inefficiencies and implement improvement initiatives. Manage supplier relationships, inventory levels, and procurement to ensure uninterrupted supply chain operations. Analyze key performance indicators (KPIs) and prepare reports for management decision-making. Develop and execute policies on waste management, cost control, and quality assurance. Handle customer feedback and resolve escalated complaints to maintain high customer satisfaction. Support recruitment, onboarding, and employee development to enhance team capability. Plan and coordinate operational activities for new outlet setups and expansion projects. Collaborate with cross-functional teams to ensure marketing, finance, and operations alignment.

(Key Tasks and Duties for HSE Officer)

Coordinate staff scheduling and rotes, and motivate and encourage staff to achieve targets

Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations

Ensure high standards of customer service are maintained

Implement and instill in your team company policies, procedures, and ethics

Handle customer complaints and queries implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials.

Or devise your own promotional campaigns

Prepare reports and other performance analysis documentation

Attend regular meetings with area managers or head office representatives

Establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programs