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Human Resources Coordinator

Marriott Hotels Resorts /JW Marriott

Posted on January 14, 2020

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Talent Acquisition
• Implements the recruitment and selection process for the property, ensuring the Global Recruitment System
(GRS) is fully leveraged to source, identify, screen, interview and select diverse high caliber talent.
Specifically relates to non-management recruiting, internal applications and Employee Referral Programme.
• Works with Hiring Managers to execute talent sourcing strategies and best practices to identify line
staff and ensure manning of hourly roles is progressed with consideration to time to fill and quality of hire metrics.
• Supports the operation of recruiting events to help establish staff for hotel(s).
• Supports the onboarding process for all new hires, liaising with HR Operatio ns and the Government Relations /
Protocol departments to ensure flight tickets, housing and visa are arranged in good time and in line with budget/forecasting controls.
• Works with hiring managers on open non-management roles, to balance the development of existing talent and
business needs.
• Day-to-day accountability for ensuring the property s selection and interviewing process is in line with
Company standards and geared to focus on quality of hire.
• Monitors sourcing process and outcomes of staffing process.
• Interviews candidates with Hiring Manager present.
• Creates engaging and creative advertisements of open positions in appropriate venues to attract a
diverse candidate pool.
• Follows property interview guidelines and ensures a consistent screening criterion is used.
• Monitors and supports the selection/non-selection and offer processes to verify proper procedures
are followed (e.g., valid reasons for selection/non-selection, applicants receive status notifications).
• Works with Government Relations team on visa processes for associates and staying up to date with changes
and challenges in accordance with Dubai and UAE law.
Learning and Development 
• Involved in the arrangement and facilitation of the property s Orientation program to drive successful
integration of management and hourly employees into the organization that supports a strong culture and brand strategy activation, taking an active part in the facilitation of the program.
• Ensures compliance of all Marriott statutory classroom and e-Learning courses.
• Administers the Marriott e-Learning platform, MyLearning .
• Leads, facilitates and supports all Marriott and JW Marriott on-property training programs, on a need
basis.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Works with Talent Development leaders to implement specific training to i mprove service performance.
• Proudly represents brand values and Company philosophy in all training and development activities.
General
• Collects and inputs data for use in Talent Development of analytics and metrics to measure the success and
effectiveness of TA and L&D.
• Assisting with Human Resources Operations where needed, including but not limited to Employee Relations meetings and E xit Interviews.
• Compliance and adherence to all hotel job aids, Marriott SOPs and UAE law and regulations.
• Assists with HR/Talent administration tasks to ensure the smooth functioning of the department.
• Performs other duties as reasonably requested by line manager and senior leaders.
OTHER
Safety and Security
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
• Follow company, hote  and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect e privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company
policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to
resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service  needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly
verbal greeting, using the guest's name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
• Answer telephones using appropriate etiquette including answering the phone within 3
rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.


Hotels / Hospitality

HR / Human Relations / Industrial Relations

Desired Candidate Profile

SCOPE / BUSINESS CONTEXT
• A Full Time position based at JW Marriott Marquis Dubai.
• Number of Direct Reports - 0
• Titles of Direct Reports n/a
CANDIDATE PROFILE
Experience:
• Experience in handling and managing recruitment operations.
• Training course facilitation
• Hospitality/hotel experience desirable
Skills and Knowledge
• Strong Communication skills (verbal, listening, writing)
• Good public speaking skills
• Fluency in written and spoken English
• Innovative
• Pro-active and reliable
• Time Management
• Multi-tasking skills
• Computer skills (MS Office, social media tools)
Education or Certification
• High school diploma or GED; 2 years experience in
the human resources, management operations, or related professional area.

Keywords

Human Resources Coordinator

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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