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Human Resources & Training Manager (Hospitality / Catering)


Posted on June 10, 2019

6 - 12 years Abu Dhabi - United Arab Emirates

Other(Other). Any Nationality

Opening 01

Job Description

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Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Develops policy and directs and coordinates human resources activities, such as employment, compensation, labour relations, benefits, training, and employee services.
Implements company and client health, safety, environment and quality (HSEQ) policy & procedures
Ensures that cleanliness of premises and equipment are maintained
Ensures that company and statutory food & hygiene standards are maintained
Ensures that the People Management team operates in a safe and efficient manner
Ensures manual handling and chemical protocols are followed
Ensures uniform is clean and personal hygiene requirements are maintained by the team
Identifies, assesses and reports hazards, risks and incidents implementing the necessary procedures and policy
Conducts regular checks of all equipment, reporting any faults as per the prescribed procedure
Familiar with all Emergency codes and knows what to do in the event of an emergency
Responsible for ensuring that the People Management department's contractual obligations at the Facility are met on time and on budget
Generates schedules for all areas of People Management operations
Ensures that administration requirements are adhered to and reports are submitted on time as stipulated.
Takes an active interest in trends within the industry and makes suggestions for improvement of the operation
Ensures that the various sections in the department are adequately stocked
Ensures that goods are ordered, correctly stored and issued to the various sections correctly
Ensures purchase orders are issued and invoices checked against goods received, reporting any discrepancy to the Hospitality General Manager
Ensures that regular stocktakes are conducted and inventoried against established, Facility-specific, par levels
Ensures prompt and efficient service at all times
Ensures that the People Management team maintain a high level of personal presentation, wearing correct uniform and offering a professional, courteous and friendly service.
Attends to customer complaints promptly with professionalism, empathy, providing feedback and initiating corrective action where required
Monitors overall customer satisfaction following up satisfaction survey results, comment cards, emails, letters and phone calls
Responsible and accountable for the financial performance of the team
Responsible for meeting or exceeding budgetary and agreed performance targets.
Ensures that the most suitably qualified team member is appointed in the event of a vacancy and assist in recruitment of all team members
Motivates the team by creating a stimulating, positive and energetic work atmosphere
Conducts or ensures that regular orientation and on-the-job training is taking place as per the agreed standard, in coordination with the L&D Manager
Checks and approves all team members timesheets/payroll and approves leave requests
Ensures that all team member grievances are investigated using the correct procedure and taking the appropriate action
Maintains the work structure by updating job requirements and job descriptions for all positions.
Ensures legal compliance by monitoring and implementing applicable human resource country and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Writes directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits.
Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
Prepares reports and recommends procedures to reduce absenteeism and turnover.
Represents organization at personnel-related hearings and investigations.
Contracts with outside suppliers to provide employee services, such as temporary employees, search firms, or relocation service
Degree/Diploma in Human Resource Management or equivalent is required
Diploma/Certificate in Training and Assessment is desirable
Current First Aid Certificate (preferred, not essential)
Advanced Food Hygiene Certificate
Minimum of five to ten (5 to 10) years' experience in a similar role within a Hospital HR department or similar environment such as a Flight Kitchen / 5 - 7 Star hotel is required.
UAE and/or regional experience are required.
Friendly and calm temperament
Flexible and tolerant in high pressure environments
Enthusiasm and a positive attitude
Confident at communicating clearly and effectively in a culturally diverse environment
Excellent standard of personal presentation & hygiene
Disciplined, with a strong work ethic
Ability to work well both autonomously and as part of a team
Ability to work under pressure and to tight deadlines
Strong conflict & complaint resolution skills
Strong customer service skills
Previous experience leading and managing a small team in a diverse multicultural environment
Strong communication skills
Leads by example, demonstrating a high level of patience, calmness and positivity in the workplace
Solid attention to detail and time management skills
Demonstrates an up-to-date and in-depth understanding of the industry
Displays ability to be decisive and able to react to unforeseen difficulties
Assists with training of all new team members
Demonstrates excellent work ethic with schedule flexibility determined by the business needs
Fluent in spoken and written English
Ability to communicate in Arabic is desirable
Basic Microsoft Office skills, including word & excel

Construction / Civil Engineering

HR / Human Relations / Industrial Relations


Human Resources & Training Manager


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