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HW Remote Technical Support Specialists

IBM

0 - 3 years Cairo - Egypt

Bachelor of Science(Computers). Any Nationality


, Posted on June 5, 2018 1 Opening

Job Description

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Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo products
Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
Provide answers for general usage and operation questions.
Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
Identify known defects and fixes to resolve problems.
Identify suspected defects and engage escalation team to assist in resolution.
Aid with questions regarding product documentation related to the supported products.
Interpret online manuals regarding IBM code and application interfaces.
Collaborate with other support centers and business units to provide seamless problem resolution.
Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
Supporting USA customers, USA time zone, Shift based.


Industry Type : IT - Software Services
Functional Area : IT Software

Keywords

Technical support Troubleshooting Usage Diagnostics Hardware installation Software installation Client satisfaction Service delivery

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IBM

IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 375,000 employees serving clients in 170 countries. Just completing its 22nd year of patent leadership, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents. Scientists from IBM Research have produced six Nobel Laureates, 10 U.S. National Medals of Technology, five U.S. National Medals of Science, six Turing Awards, 19 inductees in the National Academy of Sciences and 20 inductees into the U.S. National Inventors Hall of Fame. Today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. Our work and our people can be found in all sorts of interesting places. IBMers are helping transform healthcare, improving the retail shopping experience, rerouting traffic jams and even designing the next generation fan experience in sports stadiums around the world. It's the kind of thing we've been doing for more than 100 years.
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