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IBX Operations Supervisor

Equinix

Posted on January 14, 2020

2 - 3 years Oman - Oman

Any Graduation. Any Nationality

Opening 01

Job Description

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IBX Operations Supervisor
Job Summary:
Performs troubleshooting and supports customers. Supervises the project team.
Typically has fewer than 2 years of supervisory experience and is not fully proficient in all areas of responsibility.
Responsibilities
Systems Support
Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces incident reports for the customer
Installation
Understands customer cabling requirements, performs site surveys, provides cost estimates to sales and installation of new cables
Performs testing of cables before handing to customer
Vendor Management
Manages, briefs, and instructs vendors for installation, testing, and labeling
Maintenance
Performs preventive maintenance to IBX equipment to prevent faults from occurring
Leadership
Assigns, instructs, and supervises IBX Technicians
Plans core duties for IBX Technicians to complete
Ability to manage and supervise the project team
Project Management
Handles multiple projects and assists in designating work to team
Technical Expertise
Extensive knowledge in network and equipment platforms, systems, and circuits


Internet / E-commerce / Dotcom

Data Entry / Operations / Back Office Processing

Keywords

IBX Operations Supervisor

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Equinix


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