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ICT Senior Voice System Administrator

ECCO

5 - 6 years Cairo - Egypt

Bachelor of Technology/Engineering(Computers). Any Nationality


, Posted on May 28, 2018 1 Opening

Job Description

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1- Managing ICM, CVP, and CUCM cluster.
2- Creating CVP VXML Scripts / ICM Scripts with high complexity designs and call flows.
3- Managing CUBEs, Gateways, and IP Phones.
4- Managing and troubleshooting voice recording system
5- Managing and troubleshooting billing system.
6- Troubleshooting and investigating Voice System abnormalities.
7- Maintaining Voice system functionality through the continuous monitor of system logs.
8- Managing backups procedures
In addition to :
• Providing technical consultancy to ECCO Outsourcing Sales Team
2- Handling major / new implementations in the voice system
3- Revising tenders and answering new customers voice related Inquiries


Industry Type : IT - Software Services
Functional Area : IT Hardware Support / IT Hardware Repair & Maintenance

Desired Candidate Profile

Bachelor degree in Engineering / Computer Science Major
• 5 Years of experience in the Contact Center and IPT fields
• CCNP Collaboration / CCVP is a must
• Cisco UCCE system hands-on experience is a must
• ITIL Foundation is a plus.

Keywords

Troubleshooting cisco Billing Computer science VXML Outsourcing ICT Technical consultancy System Administrator Investigation

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ECCO

About this Company
ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients needs. We also provide Customer Relationship Management (CRM)...
(M ore)
Industry:
Computer and Network Security
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