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IFS, Human Capital Operations Manager


Posted on July 13, 2018

5 - 6 years Dubai - United Arab Emirates

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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Job Description & Summary
A career in our Human Resources, within internal firm services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You'll focus on helping the local offices in driving the Firm's people strategy, creating a unique people experience for each individual, and supporting our firm wide values by working with the core competencies that measure and drive individual and firm wide success in the marketplace.
As part of our HR Operations team, you'll provide operations support for firm wide human capital initiatives and programmes including, customer support, business operations, HC information and technology systems, recruitment services and on boarding, workforce mobility, contingent workforce, and people and programmes support.
As a Senior Manager, you ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
• Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
• Be involved in the financial management of clients
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
• Develop project strategies to solve complex technical challenges for our clients
• Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
• Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
• Train, coach, and supervise team members
• Continue to develop internal relationships and developing your PwC brand
•Work towards achieving the goals of the People Team Function within budget in country
•Review and propose the gratuity, end of service or pension payment if required
•Manage HR policies and procedures are efficiently communicated to all staff and safeguard their implementation in country. Make sure that policies are in line with country legislation and regulations. Act as the expert and the go-to person in attending to special requests for information on policy interpretation in country
•Ensure all letters dispatched through SSC are in line with country guidelines
•Maintain in-depth knowledge of employment legal requirements in country related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Ensure compliance with the employment legislation in country and coordinate with OGC for employment related matters. (employment letters, discharge letters, termination letters, contractors agreements, written warnings)
•Work towards maintaining a high quality internal service provider and ensure that all Staff and business support requirements are met
•Provide guidance to managers, supervisors, and employees regarding laws, regulations, policies, procedures and best practices related to employee relations matters in country
•Adhere to processes and standards for service delivery and ensure their implementation in country
•Provide HR reporting requirements to third parties/government in country
•Ensure fair, transparent, effective Employee Relations processes in country. Investigate disciplinary matters and provide information to the concerned parties with regards to ethical and legal considerations
Internal Process
•Administer employees benefits programs across in country and offices (Housing, Annual Ticket, and Education Allowance,), provide guidance and assistance on various employee benefit plans, and ensure an efficient implementation
•Administer Medical Insurance plans and Life Insurance plans for staff. Coordinate for plans renewal, ensure excellence in customer service and escalate discrepancies. Develop benefits information, census data, and loss ratio information to support in decision making
•Supervise the administration of the employees pension plan and GCC related plans as required by country legislation.
•Manage the onboarding and integration process of new employees into the organization in country. Ensure a smooth relocation to the ME region
•Ensure a smooth induction program is offered to newcomers to adjust as quickly as possible to the new working environment. Make sure that feedback on program is in place to channel improvement recommendations to the concerned.
•Coordinate that the HR information and reporting systems are efficiently maintained in country. Supervise the development of customised reports to meet the requirements of company management and staff and contribute to decision making process in country.
•Ensure the maintenance and the update of all employees records, credentials, files, personal and educational documentations in country
•Supervise the payroll reporting in country
•Work towards a smooth implantation of an Exit Process and ensure smooth transition to Alumni status. Act as the local point of contact for counsel-on cases and handle in person all communication after counsel-on decision is conveyed.
•Suggest improvements to processes whenever necessary
Learning & Growth
•Support improvements in the HC Operating model, specifically the increased delivery of standardised services. Look for areas of continuous improvement across the HC Operations function
•Ensure the team has the necessary resources to perform autonomously while encouraging decision making and problem solving skills
•Promote collaboration, trust and improvement between team members and across the People Team
•Work on specific projects related to HR initiatives as assigned
•Develop a culture of continuous learning within the HC Operations and Employee Relations team and benchmark against best practices in the HR industry and country specific
•Bachelor s Degree in Human Resources, Psychology or Business Management
•Professional Certification in Human Resources is preferred

Accounting & Auditing

Corporate Planning / Consulting / Strategy / M&A

Desired Candidate Profile

•Fluency in spoken and written English and Arabic
Overall Experience
•5+ years of HR experience of which at least 2+ years of relevant experience
Specific Experience
•Previous HR generalist experience with understanding of the entire employee lifecycle, including recruitment, performance management, talent development, employee relations and compensation and benefits
Knowledge & Skills
•Knowledge of labor laws is preferred
•Knowledge of HR best practices and processes
•Excellent interpersonal and communication skills
•Excellent team building and relationship building capabilities
•Ability to maintain highly confidential information


Recruitment Payroll Performance management Consulting Customer support human capital Team building Business operations Relationship building Medical insurance


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