Job Description & Summary
A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
To really stand out and make us t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As an Associate, you ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Invite and provide evidence-based feedback in a timely and constructive manner.
- Share and collaborate effectively with others.
- Work with existing processes/systems whilst making constructive suggestions for improvements.
- Validate data and analysis for accuracy and relevance.
- Follow risk management and compliance procedures.
- Keep up-to-date with technical developments for business area.
- Communicate confidently in a clear, concise and articulate manner - verbally and in written form.
- Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms.
- Uphold the firm s code of ethics and business conduct.
To operate switchboard and handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out
administrative activities of the front office.
Primary duties and responsibilities
Adhere to the allocated budget for the administrative function of the office
Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately
Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Operate the switchboard
Screen and route incoming telephone calls, take messages, and answer incoming queries
Maintain visitor and caller logs
Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators
Answer queries from visitors and callers, and refers them to the appropriate person
Perform general maintenance of the reception area
Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations)
Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations)
Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations)
Support office manager in events planning and organization
Act in accordance with regulations
Perform other administrative duties as required
Learning and Growth
Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Knowledge, skills,and abilities
High school certificate (equivalent) or Bachelor s degree
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus
0-1 years of experience in front desk or receptionist role
Experience with a professional services firm is an advantage
Knowledge and Skills
Strong organizational skills
Excellent oral communication and interpersonal skills
Must possess a professional telephone manner
Demonstrated ability to work under pressure
Demonstrated ability to work on own initiative
Demonstrated team player
Must possess a warm, friendly and professional demeanor
Basic PC skills on excel and word
Basic keyboard skills (at least 25 wpm)