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Posted on December 2, 2019

2 - 3 years Beirut - Lebanon

Any Graduation. Any Nationality

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Job Description

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• Diagnose and resolve issues related to hardware problems, software configuration issues, and step by step debugging in addition to Operating system and network configuration errors
• Ensure that customer requests are documented, tracked and resolved in a timely manner to maintain customer satisfaction and escalate urgent problems requiring more in-depth knowledge
• Document troubleshooting and problem resolution steps
• Find temporary solution for emergency cases
• Provide System Training related to Apliman Products
• Follow up work that will be required after closing the project and moving to the support phase
• Be involved in the process of the Installation preparation before going onsite
• Clarify completion criteria for each deliverable and develop acceptance plan
• Willing to travel frequently for on-site installations (mostly African Countries)

Telecom / ISP


Desired Candidate Profile

• Solid experience in problem analysis and resolution of software problems
• Good experience with standard Telecom protocols (SS7, ISDN,) and IP Protocols
• Good experience with Development logic (there will be work in an icon-based programming language)
• Demonstrated ability to effectively manage multiple projects
• Proven ability to work efficiently with cross-functional teams both internally and externally
• Expertise in technical solution support



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