Incident Management Specialist ( French Speaker ) Orange Posted on July 13, 2018 4 - 5 years Other - Egypt Any European National Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB 1. To provide a professional first technical point of contact for the customer . 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most appropriate next step as part of the case flow process. 5. To perform technical escalations in line with company procedure. 6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate. 7. To liase and refer issues to correct/relevant entities e.g. other GCSC s, PTT, IOC and other Vendors as appropriate. 8.Document all troubleshooting and a case management actions via the electronic case management system. 9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults Company Industry IT - Software Services Department/Functional Area Doctor / Nurse / Paramedics / Hospital Technicians / Medical Research Desired Candidate Profile about you - English & French Fluent - Bachelor Degree in Communication Engineering . - Able to work under stress . - Customer Oriented. - Good Communication Skills . - Able to work on shift Basis . additional information Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds. Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers. Keywords Troubleshooting Incident Management Career Developmentiness Services Communication Engineering Diagnostics Networking Monitoring REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Specialist Jobs Expert Jobs Associate Jobs Medical Jobs English Jobs Life Insurance Jobs Incident Management Jobs Orange Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life. Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce. More View Contact Details Contact Name/ Designation: - Website http://orange.jobs/jobs/offer.do?lang=en&joid=72420 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?