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Incident Management Specialist


3 - 4 years Cairo - Egypt

Bachelors in Computer Application(Computers). Any Nationality

, Posted on June 12, 2018 1 Opening

Job Description

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Provide technical point of contact for customers incidents.
Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Perform and own technical management escalations in line with company procedure and case excellence policy.
Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative.

Industry Type : IT - Software Services
Functional Area : IT Hardware Support / IT Hardware Repair & Maintenance

Desired Candidate Profile

about you
Excellent customer service skills
Interpersonal and communication skills.
Time management.
Ability to work under pressure and deal with multiple tasks.
Problem solving skills.
Language skills
additional information
Educational background:
Bachelor of Science in Communications/Computer Engineering
Cisco certificate (CCNA). ( )


Ccna Troubleshooting Cisco Incident Management Problem Management Technical Management Data Integrity Customer Service Management Service Desk

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Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.

Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.

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