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Incident Management Specialist

Orange

Posted on July 13, 2018

4 - 5 years Other - Egypt

Any Graduation. Any European National

Opening 01

Job Description

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Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Responsibilities
Provide technical point of contact for customers incidents.
Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Perform and own technical management escalations in line with company procedure and case excellence policy.
Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative


IT - Software Services

IT Software

Desired Candidate Profile

about you
Skill Profile
Excellent customer service skills
Interpersonal and communication skills.
Time management.
Ability to work under pressure and deal with multiple tasks.
Problem solving skills.
German and English Language skills
additional information
Educational background:
- Bachelor of Science in Communications/Computer Engineering or relevant experience in a similar field
- Cisco certificate (CCNA). ( )
Additional Information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
Equal Employment Opportunity
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

Keywords

Troubleshooting Ccna Cisco Incident Management Problem Management Career Developmentiness Services Technical Management Data Integrity

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Orange

Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.





Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.



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Website http://orange.jobs/jobs/offer.do?lang=en&joid=72416


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