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Incident Mgt Specialist


0 - 1 years Egypt - Egypt

Bachelor of Technology/Engineering. Any Nationality

, Posted on March 23, 2018 1 Opening

Job Description

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- conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults
- provide a professional technical point of contact for customers
- diagnose fault related incidents by effectively utilizing software diagnostics and other network/product utility programs
- provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines
- ensure incidents are allocated to the most appropriate next step as part of the incident management process
- perform technical escalations in line with company procedure
- monitor systems, customer networks and products, deal with alerts and events as appropriate
- liaise and refer issues to relevant entities
- document all troubleshooting and incident management actions
- undertake any other reasonable task as assigned

Industry Type : IT - Software Services
Functional Area : IT Hardware Support / IT Hardware Repair & Maintenance

Desired Candidate Profile

about you
- Engineering degree and up to 1 year relevant technical experience
- excellent customer skills as well as interpersonal and communication skills
- good time management and organizational skills
- ability to work under pressure and deal with multiple tasks
- problem solving skills
nice to have:
Cisco certificate (CCNA)
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.


MSC Troubleshooting CCNA Life insurance Cisco Incident management Career development Business services Time management Service excellence

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Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.

Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.

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Website http://orange.jobs/jobs/offer.do?lang=en&joid=69550

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