Indoor Office Customer Service Technical Coordinator HYDROPURE WATER TECHNOLOGIES

Employer Active

Posted 23 min ago

Experience

1 - 2 Years

Monthly Salary

AED 1,500 - 2,000 ($406 - $541)

Job Location

Sharjah - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Indian, Pakistani, Nepali

Gender

Female

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Manage and troubleshoot technical issues for customers via phone, email, and chat, ensuring prompt and effective resolution to maintain customer satisfaction.
  • Coordinate and schedule on-site technical support visits, optimizing technician routes and ensuring timely service delivery within defined service level agreements (SLAs).
  • Provide advanced technical support, including remote diagnostics and troubleshooting complex hardware and software problems, escalating issues as needed.
  • Maintain detailed records of customer interactions, technical issues, and resolutions in the CRM system, ensuring accurate documentation for future reference.

Desired Candidate Profile

  • Possesses a Bachelor's degree in Computer Science, Information Technology, or a related field to establish a strong technical foundation.
  • Holds relevant certifications such as CompTIA A+, Network+, or Microsoft certifications, validating technical expertise and industry knowledge.
  • Demonstrates 3+ years of experience in a customer service or technical support role, showcasing a proven track record of handling technical issues.
  • Has experience in the IT or technology industry, reflecting experience with a variety of hardware, software, and networking systems.

Employment Type

    Full Time

Company Industry

  • General Trading
  • Export
  • Import

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Customer Service
  • Problem-Solving
  • Customer Support Technician
  • Documentation
  • Technical Service Representative
  • Troubleshooting
  • Technical Support Specialist
  • Customer Success Technician
  • Client Support Specialist

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

HYDROPURE WATER TECHNOLOGIES