Information Technology Support Engineer

Agile Consultants

Job Responsibilities:

1. Microsoft 365 & Cloud Platforms Administration
   • Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
   • Provide administration and user support for Microsoft Dynamics 365 applications.
   • Oversee onboarding processes, including cloud account provisioning, laptop setup, application installations, and configurations.
   • Ensure seamless integration and functionality across Microsoft cloud services.
2. IT Helpdesk & Support Operations
   • Act as the first point of contact for IT-related issues within the Dubai office.
   • Log, track, and resolve incidents and service requests using ManageEngine ticketing system.
   • Provide remote support for off-site employees and escalate issues when required.
3. Hardware & Infrastructure Support
   • Install, configure, and maintain laptops, desktops, monitors, printers, and access control devices.
   • Conduct preventive maintenance and provide first-level troubleshooting for hardware-related issues.
   • Ensure secure disposal and data wiping of retired IT equipment.
4. Network & Connectivity
   • Monitor and support internet and internal network connectivity.
   • Liaise with service providers (Du, Etisalat) for telecom and internet services, including installation, troubleshooting, and upgrades.
5. Asset & Documentation Management
   • Maintain an updated inventory of IT hardware, software, and cloud accounts.
   • Document system configurations, incidents, and resolutions.
   • Ensure all IT assets are tagged and properly recorded.
6. General IT Operations
   • Maintain physical security of IT infrastructure (e.g., server room access).
   • Train staff on best practices for cloud applications and basic IT procedures.

Job Requirements:

Bachelor s degree in IT, Computer Science, or related field.

3+ years of IT support experience in a corporate environment.

Strong expertise in Microsoft 365 administration and Dynamics 365 applications.

Experience in cloud-based IT environments; limited reliance on on-premises systems.

Proficiency in collaboration tools (Teams, Outlook, SharePoint Online, OneDrive).

Experience with ManageEngine or similar IT service management (ITSM) tools.

Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).