Instant Service Centre Ambassador
IHG Hotels & Resorts
Employer Active
Posted 4 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Handle incoming calls and guest requests promptly, courteously, and professionally across InterContinental, Crowne Plaza, Holiday Inn, and Residence Suites Dubai Festival City.
- Ensure all guest inquiries and service requests are logged, followed up, and resolved efficiently through QEMS and other internal systems.
- Provide detailed information on hotel facilities, services, and local attractions.
- Manage wake-up calls, room service coordination, and guest complaint handling to maintain high satisfaction levels.
- Maintain privacy and confidentiality of guest information at all times.
- Communicate effectively with departments such as housekeeping, engineering, and food & beverage to ensure service requests are completed accurately and on time.
- Handle emergency calls in line with hotel procedures and safety standards.
- Participate in shift briefings, departmental meetings, and ongoing training sessions.
Skills Set
- Guest relations and customer communication
- Call handling and problem resolution
- Multitasking and time management
- Data entry and system proficiency (Opera, QEMS)
- Team collaboration and service coordination
Desired Candidate Profile
Minimum of two years experience in a similar role within a 5-star hotel, call center, or customer service environment.
Excellent English communication skills; Arabic language proficiency is an advantage.
Working knowledge of Opera, Microsoft Office, and telephone systems such as Alcatel or TMS.
Strong multitasking, problem-solving, and time management skills.
Friendly, professional, and confident personality with a genuine passion for guest service.
Ability to work independently and collaboratively in a fast-paced environment.
Company Industry
Department / Functional Area
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IHG Hotels & Resorts
InterContinental Dubai Festival City is part of IHG Hotels and Resorts, one of the world s leading hospitality groups. The cluster includes InterContinental Dubai Festival City, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites, featuring over 1,600 rooms and 16 restaurants and bars. Located at the heart of Dubai Festival City, the complex offers a unique blend of luxury, comfort, and service excellence. IHG Hotels and Resorts operates more than 6,000 properties globally, committed to creating exceptional experiences and empowering colleagues to grow and succeed across its international portfolio.