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Internal Audit Specialist

Raya Contact Center

3 - 5 years Cairo - Egypt

Any Graduation. Any Nationality

, Posted on May 30, 2018 1 Opening

Job Description

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Key Responsibilities:
• Performing the full audit cycle including risk management and control management over operations; effectiveness and compliance with all applicable directives and regulations.
• Obtaining, analyzing and evaluating reliable documentation, reports, data and flow charts.
• Improve quality of service by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes.
• Perform and control the full audit cycle.
• Maintain analysis and evaluate cases, previous reports, data, and flowcharts.
• Prepare and present reports that reflect audit s results and document process.
• Conduct follow up audits to monitor management s interventions.
• Engage to continuous knowledge development regarding rules, regulations, best practices, tools, techniques and performance standards.
• Study documentation, including reports, statements, and records to gather information.
• Presents summarized findings concerning audit results and trends for internal groups.
• Identify audit results to determine methods for increasing compliant metrics and decreasing non-compliant metrics.
• Keeps up to date on audit procedures and regulations by attending conferences, workshops and continuing education seminars
• Timely execution of risk- based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects.
• Conduct audit testing of specified area and identify reportable issues and dimension of risk.
• Providing ad hoc advice and guidance to managers and staff at all levels, sometimes by delivering courses and training sessions.
• Performing risk assessments on key business activities and using this information to guide what to cover in audits.
• Assures that COPC & ISO certification processes are compliant across the organization.
• Review ATACs and ARTMCs & Table F action plans.
• Identifies process gaps & assists in new version process updates.
Areas Job Impacts:
• Quality of Service
• Client satisfaction
• Certifications
Contacts within Raya but outside own area of work:
• All Departments
Contacts outside Raya:
• External auditors - Clients
Job Dimension:
• People Management & Leadership:
• NA
• Financial Impact:
• NA

Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : Accounts / Taxation / Audit / Company Secretary

Desired Candidate Profile

Communication Skills
• Ability to manage Multi-Tasks
• Organization Skills
• Business Perspective
• Problem Solving:
• Ability to spot problems
• Use analysis for better understanding
• Ability to map out issue in a logical and consistent manner
Educational Background:
• University Degree
• COPC certification is an added plus
• Six Sigma certification is an added plus
Professional Experience:
• 3-5 years of experience in relevant filed (Contact Center Industry is a must)
Language Skills:
• Arabic is mandatory
• Proficiency in English
Functional Level:
• Excellent Understanding of Company approaches
• Excellent understanding of Table F and its CUIKA
• Strong Analytical Skills
• Strong COPC standards and approaches Knowledge
• Strong Operational Knowledge
Business Level:
• Knowledge of RCC statement of direction
• Knowledge of RCC internal policies and procedures
• Knowledge of RCC business objectives


Manager Quality Control Manager Quality Assurance Risk management ISO Manager Internal Audit Operations Six sigma certified Client satisfaction Analytical skills Quality improvement

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Raya Contact Center

About this Company
Headquartered in Cairo, Egypt, yet unrepressed to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in the.. .
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