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International Account Advisor (Ireland Account)


Posted on November 6, 2019

1 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Act as a front-line interface with customers of Vodafone Ireland Customers.
• Role involves responding to customers over the phone and resolving their inquiries.
• The main purpose is to facilitate and provide a Vodafone global customer service standard
• Own and manage the client relationship: resolving calls efficiently and effectively.
• Ensure service level agreements are met and maintained.
Work as part of a team to ensure offering world-class Customer Service at all times.
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
• Mentor and support new employees.
• Use the job tools (telephone and computer) effectively.
• Meeting service level in handling all transactions measured through productivity reports.
• Accuracy in handling all assigned tasks.
• Maintain professional work relationships with colleagues, supervisor and manager


Accounts / Taxation / Audit / Company Secretary

Desired Candidate Profile

Fluent English (Spoken & Written)
• Be proactive in regards to the improvement of processes and procedures.
• Attendance and punctuality.
• Strong verbal communication skills.
• Demonstrates a positive, enthusiastic, friendly attitude.
• Ability to work on shift basis (no shifts after midnight )
• Proficiency in using MS Office application
• Teamwork spirit.
• Flexibility.
• Attendance and punctuality


International Account Advisor (Ireland Account) Consumer Services


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