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Interpreter / Graduates Only

Teleperformance - Egypt

Posted on August 9, 2018

0 - 1 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Renders correct concepts and meanings between Classic Arabic and English following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages.
• Provides strict renditions of the messages including every detail of the conversation, and is prepared for challenging calls at any time.
• Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice, as well as polite forms of expressions.
• Follows instructions of clients, manages the flow of the call and avoid taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission.
• Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
• Remains punctual and available during scheduled work hours.
• Ensures access to the Internet for work related electronic communication.


IT - Software Services

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

GRADUATES ONLY
• Native Fluency in Classic Arabic and English
• Flexible with night and overnight shifts
• Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both Classic Arabic and English
• Excellent listening, retention and note taking skills to maintain a high level of accuracy
• Thorough knowledge of medical and other industry terminology; on-going study of glossaries and training materials including scripts provided by our clients
• Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times
• Ability to follow client's instructions closely
• Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client
• Completion of High school education
• Education in languages/translation/interpretation and/or healthcare-related fields preferred
• A verifiable certificate from an approved medical interpreter certification provider desired

Keywords

Customer service Customer support Healthcare Translation Training

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Teleperformance - Egypt


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