Intraday Specialist ECCO Posted on October 9, 2019 1 - 2 years Alexandria - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Work directly with the clients Requirements and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections.• Monitor and ensure agents adherence to the schedule and breaks.• Create scheduling matrices that ensure achievement of service level, schedule adherence, and other financially impacting goals, using projections and/or historical information.• Calculate the absence rate.• Check on the Skill Group status, take the necessary action if needed.• Check the telephone system status and report call errors.• Send and/or update agents schedules.• Prepare internal reports, and analysis.• Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real-time to ensure optimal productivity and efficiency.• Create proper contingency plans to ensure that staffing remains as constant as possible in the event of an emergency.• Continually analyze day to day operations related to contact center allocation, utilization, and applied time of resources Company Industry Consulting / Management Consulting / Advisory Services Department/Functional Area Administration Desired Candidate Profile A bachelor s degree is required.• Call center Background.• Level of English: Good.• 6 months call center experience.• Very good at Excel.• Analytical Skills.• Analyzes Information.• Generates Solutions.• Teamwork and Cooperation.• Communication Skills.• Problem-solving and decision-making skills. Keywords Intraday Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Specialist Jobs also searched Specialist Jobs Expert Jobs Associate Jobs Administration Jobs Contact Center Jobs Call Center Jobs Service Level Jobs ECCO View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/237274-Intraday-Specialist---Alexandria-ECCO-Alexandria-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?