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Investigation Specialist - Chinese speakers

Souq.com for E-Commerce LLC

Posted on June 29, 2020

2 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the ERMC, Compliance investigations team in Egypt location.
Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Sanctions Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Sanctions Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.
Candidates have to be proficient in English as well as Arabic languages. Expertise in both written and verbal communication across the above mentioned languages is mandatory.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Essential Qualifications:
Communication Skills Excellent written and spoken communication skills in both English as well as Arabic languages Proficient in composing grammatically correct, concise and accurate written responses Excellent interpersonal skills, with the ability to communicate complex transnational issues correctly and clearly to both internal and external customers in both these languages Problem Solving Skills Demonstrated ability to work independently and make complex investigation decisions with little to no guidance Excellent problem solving skills Demonstrated ability to analyze problems logically Self-disciplined, diligent, proactive and detail oriented Strong time management and organizational skills Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent Excellent ability to determine situational needs and provide appropriate solutions


Internet / E-commerce / Dotcom

Language Translation

Desired Candidate Profile

Bachelor degree is a must to apply for this position. Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills Communication Skills Excellent written and spoken communication skills in Chinese as well as English and Arabic languages are mandatory Proficient in composing grammatically correct, concise and accurate written responses Excellent interpersonal skills, with the ability to communicate complex transnational issues correctly and clearly to both internal and external customers in both these languages Problem Solving Skills Demonstrated ability to work independently and make complex investigation decisions with little to no guidance Excellent problem solving skills Demonstrated ability to analyze problems logically Self-disciplined, diligent, proactive and detail oriented Strong time management and organizational skills Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent Excellent ability to determine situational needs and provide appropriate solutions Relevant experience in the Risk management domain will be an added advantage

Keywords

Investigation Specialist - Chinese speakers

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Souq.com for E-Commerce LLC

Founded in the year 2005, Souq.com is one the largest e-commerce sites in the Arab world. The award-winning retail business and an online marketplace allow SMEs, merchants, brands and distributors to distribute their products online. The website claims to attract over 35 million visits to its cat alog which features over 1.5 million unique products from 30 different categories. Some of the most popular product categories featured on the website are consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. The company has its offices in UAE, Egypt, Saudi Arabia and Kuwait. It also has Product and Engineering centers in India and Jordan.





Souq has an employee base of more than 3,000 employees. The company offers competitive salaries and benefits to all its employees. Being a strong believer of employee-employer partnership, it promotes skill training, leadership development, and personal transformation to help them learn and grow along with the business.



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