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IT Agent

Client of 4jobnews

4 - 5 years Dubai - United Arab Emirates

Bachelor of Arts, Bachelor of Science(Chemistry). Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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• Respond to customer calls, e-mails, voicemails, IM and resolve customer problems
• Document and track all issues thoroughly in ticketing system to make certain that all issues are addressed within appropriate timeframes
• Take ownership of all incoming issues and escalate as necessary to ensure that issues are routed properly and resolved in a timely manner
• Assist consumers, partners, and professionals with pre-sales, order management, and technical issues through email and phone support
• Handles both simple and complex troubleshooting issues via the telephone and email, addressing both hardware and software related issues
• Multitasking through multiple systems while troubleshooting with customers
• Diagnoses and provides a path to resolving technical issues
• Report and escalate new customer issue
Job skills:
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
CompTIA A+ certification preferred but not required
Excellent communication skills
Superior customer service skills, must be customer-oriented self-starter
BSc/BA in IT, Computer Science or relevant field or 4 years technical experience in lieu of degree


Industry Type : Recruitment / Placement Firm / Executive Search
Functional Area : IT Software

Keywords

Customer support Business Analyst Troubleshooting Ticketing Presales Order management Computer science Office automation Customer service Helpdesk

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Client of 4jobnews


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Website https://4jobnews.com/job/it-agent/


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