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IT Assistant

Novotel Dubai Al Barsha

Posted on August 6, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key tasks
The primary function of this position is to provide second level support to repair or to determine problems in computer systems and related equipment.
Provides immediate solutions when possible, furnishes feedback to the users/customer, informs the IT Manager on reoccurring problems and issues that are affecting multiple users, enters resolutions into the tracking system.
To assist users and guests, advice, handling of incidents/requests for services etc
To supervise, assist, advice and provide training and coaching of staff and internal customers and system
users to ensure full understanding and commitment to business achievements.
Conveys the image of the hotel
Assist to IT Manager in network planning, installation, implementation, maintenance, security, trouble shooting and back-up of systems.
Monitor and detect malicious intrusions, hacking and other unauthorized access;


Hotels / Hospitality

IT Software

Desired Candidate Profile

Essential and optional requirements
Desired candidate should hold a certificate/diploma in Computer Science/ IT with a minimum of 1 year experience as IT Assistant in Hospitality. Must be computer literate with effective communication skills and an excellent command of written and spoken English.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates.
Good interpersonal skills and self-confident
Guest oriented and service minded, with attention to quality
PMS System: Opera, POS System: Micros 9700, Micros 3700, BO System: SUN, OASYS, HSIA, Inventory Control System
Networking and Wireless System

Excel

Power Point

Word

Micros

Keywords

Networking Wireless Computer Science Network Planning Control System Hospitality Service Quality Inventory Control Interpersonal Skills Troubleshooting

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Novotel Dubai Al Barsha

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making ¢Â€ÂœFeel Welcome¢Â€Â� resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Our Brands include:

-Raffles
-Fairmont
-Sofitel
-MGallery
-Grand Mercure
-Pullman
-SwissƒÂ´tel
-Novotel
-Suite Novotel
-Mercure
-Thalassa sea & spa
-Adagio
-ibis
-ibis Styles
-ibis budget
-HotelF1
More
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