IT Consultant for Somaliland Immigration and Border Control

International Organization for Migration

II. Duties & Responsibilities

• Coordinate the activities of the IT unit in SIBC offices, ensuring that all requests are addressed timely and accurately with efficient allocation of resources. Assist the administration in the adequate planning and provision of IT resources.
• Coordinate with SIBC IT Unit, plan and advise required systems upgrades and improvements on IT infrastructure and provision of systems and services as required for the efficient functioning of operations.
• Implement a backup solution for SIBC for data protection. Ensure that all local data is properly backed up using proper backup solution. Monitor and confirm adequate completion of backups.
• Install systems, network components, and software and suggest optimaltechnical solutions to achieve required standards.
• Monitor daily SIBC critical applications such as the Migration Information and Data Analysis System(MIDAS), Visa Management System, Passport processing system. Liaise effectively with technical counterparts for the proper functioning and availability of those systems. Assist with end-user training when required.
• Ensure the required performance, security and stability of network services and servers (LAN, WAN, messaging, Internet and, VPN, etc.), to prevent and minimize downtime or service interruptions.
• Mentor and train IT staff to increase the IT capacities of SIBC staffby conducting an on-the-spot training on immigration IT, Visa andMIDAS systems andother processes.
• Provide remote technical support to all SIBC offices. Conduct on-site visits when necessary.
• Submit monthly progress reports to IBM PM and SIBC to monitor the process on SIBC IT development by following the deliverables mentioned in the workplan.
• Design and develop new digital systems and tools to support the evolving operational and administrative needs of SIBC.
• Integrate all existing immigration-related systems (e.g., MIDAS, e-Visa, Passport System) into a unified dashboard to improve visibility, coordination, and operational efficiency.
• Develop comprehensive IT Department policies, including SOPs for system use, data access protocols, incident response, and IT asset management.
• Ensure all IT practices are aligned with global data protection and privacy standards. Implement data security and confidentiality protocols covering biometric, personal, and travel information.
• Establish a cybersecurity framework including firewalls, threat prevention tools, and disaster recovery strategies.
• Develop a Monitoring & Evaluation system to assess the performance of IT infrastructure, systems uptime, and user satisfaction.
• Ensure sustainability of systems through the development of technical documentation, manuals, and training plans for local IT staff.
• Perform such other duties as may be assigned.

Tangible and measurable output of the work assignment:

• One data center room has to be established in which all SIBC main systems (MIDAS, VISA, Passport) are controlled including one dashboard. The consultant is responsible for the completion of an adequate needs assessment, including recommendations (incl. costs) for such room.
• Backup systemopportunities have been assessed and back up recommendation planfor SIBC is developed.
• Visa management system is upgraded with new features (E-Visa system).
• Network components have been developed to connect HQ with various POEs.
• Centralized dashboard developed and functioning for MIDAS, Visa, and Passport systems.
• IT Policies and SOPs completed and approved by SIBC.
• Cybersecurity strategy and backup plan documented.
• Data privacy/confidentiality framework aligned with international best practices is drafted and adopted.