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IT Employee Experience Director

Client of ThinkTech

Posted on June 11, 2018

2 - 3 years Sharjah - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Main Purpose of the role:
Develop an IT Employee Experience delivery plan from design through to implementation including risk, budget, manpower management. Full life-cycle responsibility of the programme. Working with stakeholders you will lead knowledge creation, balancing customer and user requirements, and facilitating consensus decision-making by industry while ensuring projects and programmes are delivered to agreed quality, cost and time constraints.
Responsibilities will include:
Manage day-to-day operational aspects of a programme/sub portfolio.
Assess risk and initiate risk management strategies.
Effectively apply the company methodology and enforce project standards.
Minimise the potential for operational or reputational risk to the company from the programme.
Ensure commercial and client(s) satisfaction objectives are achieved.
Set and manage internal and external stakeholder expectations.
Develop lasting relationships at a senior level within the company.
Ensure programme documentation is updated and maintained. Define programme governance to be followed by the portfolio.
Effectively manage key stakeholders across business and works closely with all IT areas to ensure planned activities are coordinated.
Maintain programme budget and effectively tracks and reports on programme spend.
Monitor and summarise progress and prepares reports for upper management regarding status of programme.
Ensure management of all programme risks as well as compliance with all required documentation.
Organise and monitor dependencies on inter-connected programme dependencies.
Contribution into annual budget for the programme portfolio.
Contribution into strategic plans and reviews as necessary.
Continually seek opportunities to increase project, programme and portfolio delivery and deepen infrastructure delivery team relationships.

IT - Software Services

IT Software

Desired Candidate Profile

Degree (or equivalent) and professional background in IT
Sound IT experience, with a proven track record in the delivery of IT enabled change, with specific experience in employee related change
Experience of delivering large scale, complex IT programmes
Knowledge of programme and project management methodology and managing full lifecycle of programmes
Management of multiple technical workstreams
Experience of managing projects in HR or Finance would be advantageous but not essential
Ability to build and maintain productive relations with stakeholders, based on transparency
Strong communication, influencing skills & negotiation skills
People management experience within a programme context
Sound judgement particularly in relation to programme risk and issues management
Good programme budget management skills
Strong team working skills inspiring trust and acting as a catalyst for success
Understanding of technology directions


Risk management Operations Manpower management Project management Budget management IT enabled Infrastructure Compliance Manager Technology Relationship


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Client of ThinkTech

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