IT Engineer Sislogies Posted on July 4, 2018 1 - 2 years Dubai - United Arab Emirates Diploma(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB IT Engineer Jobs Vacancy, We are looking for experienced and talented IT Engineer for our firm , location Dubai. Job Description: • Communicating both proactively and reactively with all users and technical resolving teams • Maintaining awareness of service levels for all assigned incidents • Ensuring correct reassignment of unresolved or misrouted incidents • Identifying and assisting in the elimination of problems • Deliver best practice incident management • First point of contact for customer liaison and keeping customers informed of progress of incidents • Recording, investigating, diagnosing and resolving incidents • Provide proactive support in order to consistently improve the end user experience • Effective communication, organisation and documentation skills Job Requirements: • Microsoft certifications are a plus • Proven service and support expertise • Customer facing, interaction skills, professional telephone manner and desk-side support • Excellent English oral and written communication skills, German is a plus • Educated to degree standards in IT, relevant IT accreditations (ITIL, ITSM) • Customer service skills including effective listening, patience, empathy and diplomacy Company Industry Logistics / Transportation / Warehousing / Courier Department/Functional Area IT Hardware Support / IT Hardware Repair & Maintenance Keywords Incident Management Microsoft Customer Service Investigation Side Itil Itsm REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs IT Engineer Jobs in Dubai System Administrator Jobs in Dubai Desktop Support Engineer Jobs in Dubai IT-Hardware Jobs in Dubai ITIL Jobs in Dubai ITSM Jobs in Dubai Incident Management Jobs in Dubai IT Engineer Jobs in UAE System Administrator Jobs in UAE Desktop Support Engineer Jobs in UAE IT-Hardware Jobs in UAE ITIL Jobs in UAE ITSM Jobs in UAE Incident Management Jobs in UAE IT Engineer Jobs System Administrator Jobs Desktop Support Engineer Jobs IT-Hardware Jobs ITIL Jobs ITSM Jobs Incident Management Jobs Sislogies View Contact Details Contact Name/ Designation: - Website http://sislogies.com/job/it-engineer-jobs/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?