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IT Engineer

Sislogies

Posted on July 4, 2018

1 - 2 years Dubai - United Arab Emirates

Diploma(Other). Any Nationality

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Job Description

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IT Engineer Jobs Vacancy, We are looking for experienced and talented IT Engineer for our firm , location Dubai.
Job Description:
• Communicating both proactively and reactively with all users and technical resolving teams
• Maintaining awareness of service levels for all assigned incidents
• Ensuring correct reassignment of unresolved or misrouted incidents
• Identifying and assisting in the elimination of problems
• Deliver best practice incident management
• First point of contact for customer liaison and keeping customers informed of progress of incidents
• Recording, investigating, diagnosing and resolving incidents
• Provide proactive support in order to consistently improve the end user experience
• Effective communication, organisation and documentation skills
Job Requirements:
• Microsoft certifications are a plus
• Proven service and support expertise
• Customer facing, interaction skills, professional telephone manner and desk-side support
• Excellent English oral and written communication skills, German is a plus
• Educated to degree standards in IT, relevant IT accreditations (ITIL, ITSM)
• Customer service skills including effective listening, patience, empathy and diplomacy


Keywords

Incident Management Microsoft Customer Service Investigation Side Itil Itsm

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