IT Functional Support Al Hadeer Marble and Stone Cutting Factory L.L.C

Job Description

Roles & Responsibilities

Desired Candidate Profile

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.

• 2–4 years of experience in IT functional support, with specific expertise in Odoo ERP (functional and technical sides).

• Strong understanding of Odoo modules (Sales, Inventory, Accounting, HR, etc.) and ability to debug or work with Odoo Studio, XML, or Python-based customizations.

• Familiarity with ticketing systems such as Service Now.

• Excellent analytical, communication, and interpersonal skills.

• Ability to quickly identify, assess, and resolve issues in complex business and system environments.

Preferred Qualifications:

• Experience in system administration or light technical development within Odoo (views, workflows, reports).

• ITIL Foundation certification or equivalent.

• Knowledge of PostgreSQL and basic scripting (Python preferred).

• Experience with business analysis or change management.

• Understanding of integrations between Odoo and third-party applications/APIs.

Key Competencies:

• Strong problem-solving skills, especially in technically complex or undefined scenarios.

• Customer-focused mindset and ability to translate business needs into IT solutions.

• Ability to work cross-functionally and prioritize in a fast-paced environment.

• Comfortable balancing functional support with basic technical troubleshooting.

What We Offer:

• Competitive salary.

• Hands-on experience with Odoo ERP (functional & technical)

• Opportunities for professional growth and training

• Supportive and collaborative work environment

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Sharjah: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Marble Factory or Construction : 1 year (Required)

• Odoo Development : 1 year (Required)