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IT Help-Desk

Centro Global Solutions

0 - 2 years Cairo - Egypt

Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality


, Posted on June 11, 2018 1 Opening

Job Description

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Responsibilities:
• Diagnose & Troubleshoot hardware and software issues via ticketing system or e-mail.
• Responsible for providing first level of maintenance & resolution in troubleshooting network, hardware and software issues.
• Responsible for providing on-time problem resolution.
• Ability to work with different levels of knowledge and diagnose different problems.
• Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
• Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
• Handle different requests using ticketing system or e-mail.
• Deliver the knowledge needed to the customers in simple way.


Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : IT Software

Desired Candidate Profile

Bachelor degree in Computer Science, Computer Engineering or any other related degree.
• Good English
• Maximum of 2 years of experience in a similar position.
Technical Skills:
• Previous experience in working with Active Directory Environments.
• Windows & Mac OS Troubleshooting Skills.
• Preferable to have CCNA, MCP or MCTS certifications.
• Preferable to have previous experience troubleshooting Network & VoIP Issues.

Keywords

Windows CCNA Active directory VOIP Information technology Computer science Computer hardware MCTS Ticketing IT helpdesk

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Centro Global Solutions

About this Company
Centro Global Solutions is a multinational boutique provider of customer contact solutions and business process management.

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