IT Help-Desk Centro Global Solutions Posted on June 11, 2018 0 - 2 years Cairo - Egypt Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsibilities:• Diagnose & Troubleshoot hardware and software issues via ticketing system or e-mail.• Responsible for providing first level of maintenance & resolution in troubleshooting network, hardware and software issues.• Responsible for providing on-time problem resolution.• Ability to work with different levels of knowledge and diagnose different problems.• Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.• Responsible for dealing with different providers to report and follow up with them on any outage during working hours.• Handle different requests using ticketing system or e-mail.• Deliver the knowledge needed to the customers in simple way. Company Industry Call Center / BPO / KPO / Outsourcing Department/Functional Area IT Software Desired Candidate Profile Bachelor degree in Computer Science, Computer Engineering or any other related degree.• Good English• Maximum of 2 years of experience in a similar position.Technical Skills:• Previous experience in working with Active Directory Environments.• Windows & Mac OS Troubleshooting Skills.• Preferable to have CCNA, MCP or MCTS certifications.• Preferable to have previous experience troubleshooting Network & VoIP Issues. Keywords Windows CCNA Active directory VOIP Information technology Computer science Computer hardware MCTS Ticketing IT helpdesk REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for IT-Software Jobs Networking Jobs MCP Jobs Windows Jobs MCTS Jobs Computer Hardware Jobs CCNA Jobs Centro Global Solutions About this CompanyCentro Global Solutions is a multinational boutique provider of customer contact solutions and business process management. View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/133124-IT-Help-Desk-Centro-Global-Solutions-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?