IT Help Desk Specialist Pharaonia Pharma Posted on February 14, 2020 1 - 2 years Alexandria - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Installing and configuring computer hardware, software, systems, networks, printers, and scanners• Monitoring and maintaining computer systems and networks• Responding in a timely manner to service issues and requests• Providing technical support across the company (this may be in person or over the phone)• Setting up accounts for new users• Repairing and replacing equipment as necessary• Testing new technology• Possibly training more junior staff members• Monitor and respond quickly and effectively to requests received through the IT helpdesk• Respond to customer queries by phone and email• Create step-by-step training material with screenshots for clients• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware• Document internal procedures• Maintain daily performance of computer systems• Ask educated questions and listen to customers to determine the root cause of issues• Work through the problem-solving process with customers, empowering them to do the same in the future• Run diagnostic problems to resolve problems• Clean up computers• Train incoming staff• Report significant and recurring issues to the tier-2 support team• Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems• Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to the customer to ease in troubleshooting.• Direct unresolved issues to the next level of support personnel.• Provide accurate information on IT products or services.• Record events and problems and their resolution in logs.• Follow-up and update customer status and information.• Pass on any feedback or suggestions by customers to the appropriate internal team.• Identify and suggest possible improvements on procedures Company Industry Pharma / Biotech / Clinical Research Department/Functional Area IT Software Desired Candidate Profile Proven experience as a Help Desk Technician or other customer service role.• Ability to diagnose and resolve basic computer/technical issues.• Excellent communication skills.• Keen attention to detail, the memory of patterns, and interest in problem-solving.• Good understanding of computer systems, mobile devices, and other tech products.• Customer-oriented and cool-tempered. Keywords IT Help Desk Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for IT Specialist Jobs also searched IT Specialist Jobs IT-Software Jobs IT Helpdesk Jobs Technical Support Jobs Customer Service Jobs Communication Skills Jobs Root Cause Jobs Pharaonia Pharma View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/272989-IT-Help-Desk-Specialist-Pharaonia-Pharma-Alexandria-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?