IT Help Desk Support Analyst
Job Location : UAE
Job Responsibilities :
bull Provide first line helpdesk application support. Ensure monitoring alerts and system events are assessed, prioritized, and worked efficiently by meting the timelines.
bull Setting up new systems for new users and managing asset records, troubleshooting VPN connectivity and configuration, license management, desk resources etc.
bull Resolve technical problems and local area network (LAN), Wide area network (WAN) and other systems. Comply with organization standards, regulations, and requirements.
bull Perform level 1 and level 2 support for application and platform issues.
bull Assign/escalate issues to Technology, Operations/other departments and/or Vendor(s) where appropriate.
bull Install softwarersquos, liaise with vendors, get quotations from suppliers, maintain documentation, e.g., master list of production application, database universe, workflows, hardware environment etc.
Requirements for the role :
bull Bachelorrsquos / Masterrsquos degree in computer science, computer hardware, Information system or related computer courses is a must.
bull 2-3 years of IT experience with background in application development or equivalent technical production support experience (required) preferably within the Healthcare Sector.
bull Basic Knowledge of using SQL for support analysis and incident resolution is a required.
bull Excellent experience working in a web-based distributed client server environment, including strong understanding of ITIL first and second line support tasks and release management.
bull Must have strong analytical, diagnostic and problem-solving skills with ability to work independently and be able to prioritize and handle multiple outstanding tasks
Interested candidate can send their CV.