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IT (Help Desk) Technical Support Executive -...

Pillars

1 - 2 years Cairo - Egypt

Any Nationality


, Posted on May 15, 2018 1 Opening

Job Description

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Main Duties:
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.


Industry Type : IT - Software Services
Functional Area : Installation / Maintenance / Operations / Repair

Desired Candidate Profile

Technical Support Experience
• Software & Hardware Support Experience

Keywords

Computer hardware Information technology Comp Technical Support Executive IT helpdesk Software installation Operating systems Hardware support System support Rollout

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Pillars

About this Company
Pillars Egypt is Consultancy & Recruitment Firm established to serve distinctive clients in the areas of strategic management , Business Planning and Executive recruitment.
We are a group of executives with a large diversified experience in various areas as Strategic Man agement, Business Planning
Industry:
Information Technology Services
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