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IT Manager ( Egyptian Only )

Kempinski Hotel

Posted on September 11, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Egyptian

Opening 01

Job Description

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IT Manager
This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
Key Responsibilities:
•First point of contact for all computer related issues within the hotel.
•Solve technical or operational problems as reported by the users.
•Ensure that equipment is in proper working order and application performance is optimized
•Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
•Ensure that backups are performed and checked on a regular basis.
•Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
•Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
•Follow Kempinski policies as they relate to the security and operation of the computer systems.
•Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
•Update all computer systems with the latest security patches to minimize internal and external access security risks.
•Train and maintain back-up staff for each server-based application
•Ensure first level support backup is in place for all systems and network.
•In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
•Coordinate the installation of all new applications or upgrades of existing applications.
•Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.
•Implement all corporate IT related policies and procedures and carry out an annual self audit.
•Provide advice to better expedite access and to improve the use of information in the Hotel.
•Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.
•Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.
•Responsible for communication with computer vendors and Kempinski Corporate IT Department.
•Responsible for timely preparation and submission of all IT budgets
•Responsible for the management and control of all IT budgets according to an agreed plan and budget.
•Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
•Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
•Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
•Select and recruit suitable employees for the department using prescribed set of policies and procedures.
•Identifie employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of People Services.
•Work within all pre-set budgetary limits.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

*Desired Skills & Qualifications:
•Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
•Computer literacy adapted to the field of training:
•Experience of Kempinski standard systems
•Opera PMS
•Opera S&C
•Micros POS
•MS Office
•Windows AD
•LAN and WAN implementations
•Novell GroupWise
•Guest Facing Technologies
•Telephony and Communication solutions
•Call Accounting
•Facilities and Guest Service solutions
•HSIA solutions
•Hotel Operations experience a plus.
•Solid management skills.
•Operational knowledge of the role.
•Ability to operate computer and office equipment.
•Luxury Hotel Experiences.
•Communication skills.
•Passion for hospitality and the European elegance of service.


IT Manager (Egyptian Only )


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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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