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IT Manager


Posted on October 31, 2019

3 - 8 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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*Work with a world class team to develop, implement, and support cutting edge Oracle technology.
Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

IT - Software Services

IT Software

Desired Candidate Profile

Position Responsibilities:
•Oversees the day-to-day operations of the Oracle Data Center and infrastructure.
•Monitors the Data Centre infrastructure, to ensure responsiveness and availability is maintained in accordance with SLAs.
•Responsible for managing a team of techs in a 24/7/365 working environment.
•Oversees operational Data Centre projects and activities to ensure they are delivered to meet requirements.
•Ensures incident, problem and change management processes and communications are strictly adhered to by Data Center staff.
•Ensure team manages incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
•Ensure best in class Oracle standards are followed by staff, vendors and contractors.
•Participate in On-Call rotation as Manager On-Duty with other DC Managers in Region.
•Plan, agree and participate in scheduled BCP/DR exercises.
•Ability to understand customer urgency and sensitivity of problem.
•Communicates with senior managers to advise, influence and determine strategic business needs.
•Experience with and ability to communicate to executive levels.
•Ability to work as part of a wider global team.
•Cross cultural experience.
•Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an IaaS environment.
•Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.
Basic Qualifications:
• 5 years experience managing teams, including line management, appraisals, performance reviews, development, hiring and onboarding new team members, etc.
• 3-8years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000 server systems).
• 3-8years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems. 
• Previous experience in co-determination requirements and working with employee representatives / Works Council desirable.
• Excellent English language skills with strong communication skills required.
Additional German language skills are an advantage.
• Must have demonstrated expertise in two or more of these areas:
• Systems administration (Linux and/or Windows Servers)
• Networking (DNS, TCP/IP)
• Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
• Demonstrated examples of process improvement execution
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
• Strong influencing skills
• Ability to work independently, with little direct management
• Experience supporting large Enterprise customers in an Operations environment


IT Manager


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Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.

Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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