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IT Operations Manager

United Al Saqer Group

Posted on January 15, 2020

5 - 6 years Abu Dhabi - United Arab Emirates

Bachelor of Technology/Engineering(Computers). Any Nationality

Opening 01

Job Description

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The UASG IT department provides comprehensive ICT services to a diversified group of companies, which operate in multiple business verticals locally as well as internationally. The vast majority of UASG applications and infrastructure are cloud-based. UASG core business applications run on a combination of Oracle Fusion Cloud ( Saas) as well as (Paas). Servers & other business applications are hosted on Microsoft Azure. Mail and collaboration services are based on Office 365 public cloud.
The UASG IT organization is ISO 27001 & ISO 20000 certified.
UASG is looking to hire a qualified Operations Manager who will assume complete responsibilities for the following key functions:

Applications Management

End user Support

Infrastructure & telecommunications Management
• Oversee vendor application activities
• Oversee second and 3 rd line support
• Monitor and manage applications availability and disaster recovery
• Manage application roadmap with application owner
• Oversee change & release management
• Manage enterprise data backup and restoration
• Manage user support services as per ISO 20000 & ITIL framework
• Oversee outsourced & insourced service desk operations
• Manage creation and updating of desktop environment builds
• Keep track of deployed end user computing assets and their configurations for better support
• Guide preparation for support of new to be added services
• Manage assets and configurations for all deployed IT infrastructure
• Oversee vendor delivered infrastructure services
• Monitor and manage infrastructure availability and disaster recovery for both on premise and cloud based installations
• Manage change and infrastructure additions
• Manage On premise and cloud data centers
• Manage operational security and risk as guided by the IT security function

Banking / Financial Services / Broking

IT Software

Desired Candidate Profile

• Bachelor degree in relevant discipline (IT, Information Management, Information Security, Telecommunications).
• Minimum of 5 years relevant experience in a large organization similar to UASG
Required (must have ) technical skills and experience
• In depth operational and verifiable knowledge in managing:
• Cloud based-hosted environments (Pass), ( SaaS) and Azure is a must
• Office 365 email, SharePoint online, Active Directory
• Datacenter management ( On premise as well as cloud)
• Telecommunications, MPLS, IP telephony
• Switching & routing
• Firewalls
• Data backup, storage and restoration technologies


IT Operations Manager


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United Al Saqer Group

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