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IT Problem Manager


Posted on June 11, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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IT Problem Manager Jobs Vacancy, We are looking for experienced and talented IT Problem Manager for our firm , location Abu Dhabi.
Job Description
• Manage the life cycle of problems from problem identification, through 
• Interface with other production management work streams (incident, capacity, event, change) to highlight problems and initiate remediation activities
• Identify incident trends in production and initiate and manage proactive projects to prevent problems from occurring
• Prevent problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented
• Manage the full lifecycle of the  Problem Management Process
• Lead/drive Root Cause Analysis activities to successfully identify root causes of problems
• Perform analyses to highlight potential weaknesses and make recommendations for improvement

IT - Software Services

IT Software

Desired Candidate Profile

• Strong analytic/diagnostic skills and attention to detail
• Strong communications skills and ability to interact effectively with senior management
• Problem Management experience
• Ability to interact successfully with a global team in multiple time zones
• Ability to influence across the organization
• Working knowledge of incident tracking tools (e.g. Remedy)
• High level of customer awareness
• Bachelor degree in related field


Remedy Problem Management Diagnostics Remediation Production Management Root Cause Analysis Senior Management Lead Analytics Management


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