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IT Service help desk Agent

Client of 6 Pence

Posted on November 8, 2019

2 - 3 years bahrain - Bahrain

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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Our client is a microfinance bank currently looking to hire a IT Service helpdesk Agent .
Duties & Responsibilities:
•Maintaining communication with the end user by handling the IT Helpdesk hotline calls and also the IT Helpdesk email
•Act as a single point of contact (SPOC) for IT Helpdesk and doing the 1st line of support
•Initiates incident cases or service requests on behalf the users
•Responsible owner of incidents and service requests
•Attempts to resolve incidents immediately remotely
•Fulfills Service Requests
•Categorizes and prioritizes incident cases and service requests
•Coordinates activities with IT support teams / other IT teams and/or external support teams to complete the incident resolution or to fulfill a service request
•Configures and tests Assets prior to delivery and ensures a consistent/high quality delivery of the asset
•Acting as an escalation point where difficult or controversial calls are received

IT - Software Services

IT Software

Desired Candidate Profile

BSc. degree in Computer Science/Engineering or equivalent.

Minimum of 2 years' experience in a technical support position in an enterprise environment.

Strong Customer Service skills.

Solid understanding of the Windows 7 / Windows 10.

Proficiency in Active Directory

Knowledge of Network Basics

Significant experience with the supported core software products of the Firm (Word, Excel, PowerPoint, Exchange Mail, Outlook )

Demonstrated problem solving skills

Knowledge of VPN Basics

MCSA / MCSE and A+ would be an asset
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IT Service help desk Agent


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Client of 6 Pence

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Website https://www.6-pence.com/en/careers/jobs

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