IT Service help desk Agent Client of 6 Pence Posted on November 8, 2019 2 - 3 years bahrain - Bahrain Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Our client is a microfinance bank currently looking to hire a IT Service helpdesk Agent .Duties & Responsibilities:•Maintaining communication with the end user by handling the IT Helpdesk hotline calls and also the IT Helpdesk email•Act as a single point of contact (SPOC) for IT Helpdesk and doing the 1st line of support•Initiates incident cases or service requests on behalf the users•Responsible owner of incidents and service requests•Attempts to resolve incidents immediately remotely•Fulfills Service Requests•Categorizes and prioritizes incident cases and service requests•Coordinates activities with IT support teams / other IT teams and/or external support teams to complete the incident resolution or to fulfill a service request•Configures and tests Assets prior to delivery and ensures a consistent/high quality delivery of the asset•Acting as an escalation point where difficult or controversial calls are received Company Industry IT - Software Services Department/Functional Area IT Software Desired Candidate Profile •BSc. degree in Computer Science/Engineering or equivalent.•Minimum of 2 years' experience in a technical support position in an enterprise environment.•Strong Customer Service skills.•Solid understanding of the Windows 7 / Windows 10.•Proficiency in Active Directory•Knowledge of Network Basics•Significant experience with the supported core software products of the Firm (Word, Excel, PowerPoint, Exchange Mail, Outlook )•Demonstrated problem solving skills•Knowledge of VPN Basics•MCSA / MCSE and A+ would be an assetApply for this JobFirst Name:Surname:Email: Keywords IT Service help desk Agent REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Agent Jobs also searched Agent Jobs Advisor Jobs Team Leader Jobs IT-Software Jobs MCSA Jobs Networking Jobs Technical Support Jobs Client of 6 Pence View Contact Details Contact Name/ Designation: - Website https://www.6-pence.com/en/careers/jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?