IT Specialist

AUG Pharma

Employer Active

Posted on 1 Dec

Experience

2 - 3 Years

Job Location

Giza - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.

  • Install, configure, and update hardware and software components based on organizational needs.
  • Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
  • Maintain detailed records of problems and solutions to support continuous improvement and knowledge sharing.
  • Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
  • Track and manage IT hardware inventory, ensuring availability and proper allocation.
  • Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.
  • Administer and support both active and passive networking components, including switches and structured cabling.
  • Familiar with monitoring tools like Net Monitor, Manage Engine, and Desktop Central for system performance and asset management.

Desired Candidate Profile

Bachelor s degree in Information Technology, Computer Science, or a related field.

  • 2-3 years of proven experience in an IT support or systems administration role.
  • Strong knowledge of Windows and/or Linux operating systems.
  • Experience with network administration, including LAN, WAN, and VPN technologies.
  • Familiarity with cybersecurity principles and best practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal abilities.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Experience with hardware troubleshooting and software installation.
  • Willingness to work onsite and provide hands-on support as needed.

Company Industry

Department / Functional Area

Keywords

  • IT Specialist

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