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IT Specialist

Client of TeamUp Consultants

Posted on July 8, 2019

2 - 3 years Riyadh - Saudi Arabia

Any Nationality

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Opening 01

Job Description

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Job responsibilities:-
• Providing face to face support as well as over the telephone and email
• Remotely, troubleshooting Windows PC Hardware and Software faults
• Administration network user rights and permissions
• Citrix knowledge including Management Console
• Take responsibility for maintaining IT equipment s inventory database
• Monitor and report license status for all IT equipment
• Supporting MS Office 2010, Exchange 2010, Active Directory, Lync 2013 and various Business Applications
• Install, set up and administration Windows 7 Computers in a network environment as well as providing network support and administration
• Management of the local IT Service Delivery Team including local leadership responsibility for service desk and desk side support
• Ensuring SLA s are achieved and service quality and client expectations are met or exceeded
• Effectively monitoring, controlling and supporting service delivery, ensuring systems
• Methodologies and procedures are both effective and followed
• Building and maintaining client relationships
• Produce SLA performance reports to an agreed schedule or upon request
• Line and performance management of Desk Side support staff across the region
• Define complex problems, collect data and facts to solve problems and develop solutions together with the corresponding team
• Steer and manage service meetings in connection with several teams
• Regular participation in the EMEA DCS meetings and the mutual support and fellowship between DCS members.
• Interface between various teams
• Assists staff to understand how their actions impact the reliability of the critical environment and impact of system failure to the business.
Interested on this role? Please hit apply button or share your resume to opportunities@teamupconsultants.com with IT Specialist (J1C27) as subject line.

IT - Software Services

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IT Specialist

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