IT Support Agent Sharjah Investment & Development Authority SHUROOQ

Employer Active

Posted 57 min ago

Experience

3 - 6 Years

Job Location

Sharjah - United Arab Emirates (UAE)

Education

Bachelor of Science(Technology)

Nationality

Any Nationality

Gender

Male

Benefits

Annual Leaves As Per Labour Law, Annual Air Ticket, Medical Insurance

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Technical Support: Provide first-level support for hardware and software issues related to desktop

systems, peripherals, and network connectivity, ensuring timely resolution of

user problems.

System Installation: Assist in the installation, configuration, and maintenance of desktop systems,

software applications, and network devices, ensuring proper functionality and

user access.

Troubleshooting: Diagnose and troubleshoot technical issues reported by end-users,

documenting problems and solutions in a ticketing system for future reference.

Network Support: Monitor network performance and connectivity, responding to alerts and

outages, and escalating issues to higher-level support when necessary.

Software Installation and Troubleshooting: Manage the installation and troubleshooting of software applications on user

desktops, ensuring compatibility and functionality across different systems

Documentation: Maintain up-to-date documentation of IT procedures, configurations, and

troubleshooting steps to facilitate knowledge sharing and continuous improvement.

Inventory Management: Assist in managing IT assets, including inventory of hardware and software,

ensuring compliance with licensing and usage policies.

Collaboration: Work closely with other IT team members and departments to coordinate

support efforts, implement solutions, and contribute to overall IT service

improvement initiatives.


Desired Candidate Profile

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical

experience).

  • Relevant IT certifications such as CCNA or Microsoft Certified, Modern Desktop Administrator Associate.
  • Minimum of 3-4 years of experience in IT support, specifically in desktop support and basic network troubleshooting.
  • Hands-on experience with hardware installation, configuration, and troubleshooting of desktop and laptop

computers.

  • Proficient in Windows operating systems (Windows 10/11) and familiar with macOS and Linux environments.
  • Knowledge of Active Directory, Office 365 management, and remote desktop support tools.
  • Familiarity with network protocols (TCP/IP, DHCP, DNS) and basic networking concepts.
  • Strong communication skills, both verbal and written, with the ability to interact with users at all levels.
  • Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.
  • Ability to work flexible hours and respond to after-hours support needs as necessary.
  • Valid driver’s license may be required for on-site support in certain roles.

Employment Type

    Full Time

Company Industry

  • Construction
  • Civil Engineering

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Help Desk
  • IT Support Specialist
  • Networking
  • IT Technician
  • Troubleshooting
  • IT Systems Support
  • IT Support
  • Technical Support

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Sharjah Investment & Development Authority SHUROOQ

Ms. Eman - Sr. Executive Talent Acquisition

Sharjah PO Box 867 United Arab Emirates, Sharjah, United Arab Emirates (UAE)