Home Jobs in UAE IT Support Analyst Jobs in UAE IT Support Analyst

IT Support Analyst

Client of Becomas

Posted on June 29, 2018

1 - 2 years Other - United Arab Emirates

Any Nationality

Opening 01

Job Description

Email sent successfully.

We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry.
Job Description:
• Act as first point of contact for support requests received into the helpdesk
• Manage calls and support requests received via the IT department within the Service Level Agreement
• Log all incoming incidents/requests on the IT helpdesk accurately and ensure sufficient information is recorded
• Resolve incident if appropriate or escalate to the relevant internal or external person
• Provide support to users within our retail stores. This includes the operation of all aspects of the till systems and general IT requirements
• Manage and create users within Active Directory, Exchange server and other systems
• Complete tasks defined in the department s daily, weekly and monthly job lists
• Ensure backups are consistent and valid
• Ensure anti-virus and spam monitoring software is updating and current
• Monitor servers and provide regular health checks
• Install, configure and update software applications used by the business including desktop operating systems
• Administer the company phone system
• Check all log files across the companies systems and ensure errors are resolved. Escalate errors where appropriate
• Ensure that the asset register is correctly maintained and valid at all times
Job Requirements :
Fluency in English language
Organization skills
Analytical Skills
Communication Skills
Interpersonal Understanding

IT - Software Services

IT Software


Active Directory Service It Support Analyst Application Software Operating Systems Analytical Skills It Antivirus Monitoring Management


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of Becomas

View Contact Details


Name/ Designation:

Website http://becomas.com/job/it-support-analyst-2/

Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private