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IT Support Analyst

Client of Becomas

Posted on June 29, 2018

1 - 2 years Other - United Arab Emirates

Any Nationality

Opening 01

Job Description

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We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry.
Job Description:
• Act as first point of contact for support requests received into the helpdesk
• Manage calls and support requests received via the IT department within the Service Level Agreement
• Log all incoming incidents/requests on the IT helpdesk accurately and ensure sufficient information is recorded
• Resolve incident if appropriate or escalate to the relevant internal or external person
• Provide support to users within our retail stores. This includes the operation of all aspects of the till systems and general IT requirements
• Manage and create users within Active Directory, Exchange server and other systems
• Complete tasks defined in the department s daily, weekly and monthly job lists
• Ensure backups are consistent and valid
• Ensure anti-virus and spam monitoring software is updating and current
• Monitor servers and provide regular health checks
• Install, configure and update software applications used by the business including desktop operating systems
• Administer the company phone system
• Check all log files across the companies systems and ensure errors are resolved. Escalate errors where appropriate
• Ensure that the asset register is correctly maintained and valid at all times
Job Requirements :
Fluency in English language
Organization skills
Analytical Skills
Communication Skills
Interpersonal Understanding
Flexibility


IT - Software Services

IT Software

Keywords

Active Directory Service It Support Analyst Application Software Operating Systems Analytical Skills It Antivirus Monitoring Management

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Client of Becomas


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Website http://becomas.com/job/it-support-analyst-2/


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