IT Support Analyst Client of Becomas Posted on June 29, 2018 1 - 2 years Other - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry. Job Description: • Act as first point of contact for support requests received into the helpdesk • Manage calls and support requests received via the IT department within the Service Level Agreement • Log all incoming incidents/requests on the IT helpdesk accurately and ensure sufficient information is recorded • Resolve incident if appropriate or escalate to the relevant internal or external person • Provide support to users within our retail stores. This includes the operation of all aspects of the till systems and general IT requirements • Manage and create users within Active Directory, Exchange server and other systems • Complete tasks defined in the department s daily, weekly and monthly job lists • Ensure backups are consistent and valid • Ensure anti-virus and spam monitoring software is updating and current • Monitor servers and provide regular health checks • Install, configure and update software applications used by the business including desktop operating systems • Administer the company phone system • Check all log files across the companies systems and ensure errors are resolved. Escalate errors where appropriate • Ensure that the asset register is correctly maintained and valid at all times Job Requirements : Fluency in English language Organization skills Analytical Skills Communication Skills Interpersonal Understanding Flexibility Company Industry IT - Software Services Department/Functional Area IT Software Keywords Active Directory Service It Support Analyst Application Software Operating Systems Analytical Skills It Antivirus Monitoring Management REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs IT Support Analyst Jobs in Dubai IT-Software Jobs in Dubai Active Directory Jobs in Dubai IT Helpdesk Jobs in Dubai Exchange Server Jobs in Dubai IT Support Jobs in Dubai Service Level Jobs in Dubai IT Support Analyst Jobs in UAE IT-Software Jobs in UAE Active Directory Jobs in UAE IT Helpdesk Jobs in UAE Exchange Server Jobs in UAE IT Support Jobs in UAE Service Level Jobs in UAE IT Support Analyst Jobs IT-Software Jobs Active Directory Jobs IT Helpdesk Jobs Exchange Server Jobs IT Support Jobs Service Level Jobs Client of Becomas View Contact Details Contact Name/ Designation: - Website http://becomas.com/job/it-support-analyst-2/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?