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Experience
1 - 5 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide first-line technical support to end-users, troubleshooting hardware and software issues with a focus on quick resolution.
- Manage and maintain IT inventory, ensuring all equipment is accounted for and in good working order.
- Assist in the setup and configuration of new workstations, ensuring all systems meet company standards before deployment.
- Respond promptly to help desk tickets, prioritizing issues based on urgency and impact to the business.
- Conduct regular system checks and maintenance tasks, proactively identifying potential issues before they affect users.
- Document all support interactions in the ticketing system, providing clear notes for future reference and trend analysis.
- Collaborate with other IT team members on projects, contributing insights and assistance in areas like network management and software updates.
- Deliver user training and orientation on new technologies and software applications, fostering a tech-savvy workforce.
- Assist in maintaining network security protocols, including regular updates and monitoring for vulnerabilities.
- Stay updated on the latest industry trends and technologies, continuously enhancing personal skills to better support the organization.
Desired Candidate Profile
- A bachelor's degree in Information Technology, Computer Science, or a related field is preferred, showcasing a solid foundation in IT principles.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation to validate technical skills.
- At least 1-2 years of experience in a technical support role, demonstrating the ability to handle various IT challenges effectively.
- Experience in a corporate environment is preferred, particularly in sectors like finance, healthcare, or education.
- Proficiency in English; additional languages (e.g., Spanish, Mandarin) are a plus, enhancing communication with diverse teams.
- Strong understanding of Windows and Mac operating systems, as well as common software applications, to provide effective support.
- Exceptional problem-solving skills, with the ability to think critically and adapt to rapidly changing technical scenarios.
- Excellent communication skills, both verbal and written, to effectively guide users through troubleshooting processes.
- Detail-oriented with a strong organizational ability, ensuring thorough documentation and follow-up on support requests.
- A positive attitude and a customer-focused mindset, committed to delivering high-quality support and maintaining user satisfaction.
Employment Type
- Full Time
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Support Specialist
- System Maintenance
- Help Desk
- IT Support Assistant
- Desktop Support Technician
- Technical Services Assistant
- Troubleshooting
- User Support Technician
- IT Help Desk Representative
- Technical Support
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AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C.
Western Hotel
Mr. Majdi - HRM
PO Box 5909, Abu Dhabi, UAE, United Arab Emirates (UAE)
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