IT Support Assistant VINIRMA Consulting Pvt. Ltd. Posted on December 3, 2019 3 - 7 years Doha - Qatar Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB VINIRMA Consulting is currently looking for IT Support Assistant for one of its clients which is a Business Consulting, IT Solutions and Services company in Qatar with the following terms and conditions.Roles and ResponsibilitiesReceive and register all calls, incidents, requests from clients in the helpdesk system. May receive calls on helpline, Email, Walk-in.Gather required data from user and enter correctly in the helpdesk systems.Categorize tickets, prioritize and Assign tasks/tickets to Service Engineers/Support team based on the nature of request. Assignment will be dependent on location of user and concerned support team.Keeping track of all incidents call through helpdesk system.Provide periodic reports of call center agents and service engineers.Communicate help guides and manuals to users.Knowledge & Skills3 Years experiences in IT Support Assistant field, with IT background.The candidates should be Fluent in Arabic ? written and spoken.Additionally, candidate should be fluent in English written and spoken is preferred.Must be able to present ideas clearly and effectively in written and verbal form, adjusting language or terminology according to needs of the user.Knowledge of Ticketing systems.Ability to edit, compile, assimilate, organise and analysis printed and electronic information.Ability to maintain a high level of accuracy and confidentiality.Computer skills to operate software Application. Well versed with MS Office Suite to create spreadsheets, compose messages.Ability to work under pressure and meet deadlines.Knowledge of office administration and background of IT applications.Must be a good team member with focus organisational goals.Attention to detail and high level of accuracy.Terms and conditionsJoining time frame: 2 weeks (maximum 1 month)Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest Company Industry Consulting / Management Consulting / Advisory Services Department/Functional Area IT Software Keywords IT Support Assistant REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for IT Assistant Jobs also searched IT Assistant Jobs Executive Secretary Jobs Executive Assistant Jobs IT-Software Jobs Office Administration Jobs IT Support Jobs MS Office Suite Jobs VINIRMA Consulting Pvt. Ltd. View Contact Details Contact Name/ Designation: - Website http://gotogulf.com/JobDescription.aspx?job_Id=301338 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?