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IT Support Assistant

VINIRMA Consulting Pvt. Ltd.

Posted on December 3, 2019

3 - 7 years Doha - Qatar

Any Graduation. Any Nationality

Opening 01

Job Description

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VINIRMA Consulting is currently looking for IT Support Assistant for one of its clients which is a Business Consulting, IT Solutions and Services company in Qatar with the following terms and conditions.
Roles and Responsibilities
Receive and register all calls, incidents, requests from clients in the helpdesk system. May receive calls on helpline, Email, Walk-in.
Gather required data from user and enter correctly in the helpdesk systems.
Categorize tickets, prioritize and Assign tasks/tickets to Service Engineers/Support team based on the nature of request. Assignment will be dependent on location of user and concerned support team.
Keeping track of all incidents call through helpdesk system.
Provide periodic reports of call center agents and service engineers.
Communicate help guides and manuals to users.
Knowledge & Skills
3 Years experiences in IT Support Assistant field, with IT background.
The candidates should be Fluent in Arabic ? written and spoken.
Additionally, candidate should be fluent in English written and spoken is preferred.
Must be able to present ideas clearly and effectively in written and verbal form, adjusting language or terminology according to needs of the user.
Knowledge of Ticketing systems.
Ability to edit, compile, assimilate, organise and analysis printed and electronic information.
Ability to maintain a high level of accuracy and confidentiality.
Computer skills to operate software Application. Well versed with MS Office Suite to create spreadsheets, compose messages.
Ability to work under pressure and meet deadlines.
Knowledge of office administration and background of IT applications.
Must be a good team member with focus organisational goals.
Attention to detail and high level of accuracy.
Terms and conditions
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest


IT Software

Keywords

IT Support Assistant

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VINIRMA Consulting Pvt. Ltd.


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