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IT Support Engineer


Posted on June 11, 2018

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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IT Support Engineer Jobs Vacancy, We are looking for experienced and talented IT Support Engineer for our firm , location Abu Dhabi.
Job Description
• Ensure expected service levels and response times are adhered to.
• Follow company processes to effectively escalate matters, where appropriate, to other engineers, management and/or external suppliers.
• Creation and maintenance of knowledge-bases for other members of the team, and external customers.
• Maintain constant communication with end users, engineers, partners and 3rd party service providers on all matters that require technical support.
• Provide after-hours support on rotation with the rest of the team.
• Implement effective top to bottom IT solutions for our customers.
• Enhance and maintain our customers existing IT environments.
• Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets loggend and/of calls taken.
• Provide senior technical support and mentor ship in terms of hardware, software, systems, and administration, both to clients and junior members of the team.

IT - Software Services

IT Software

Desired Candidate Profile

• Extensive project-based experience
• Extensive experience in writing technical documentation for both technical and non-technical readers
• Min of 5 years working experience as an IT Support Engineer and directing supporting end-users face-to-face and remotely
• Min of 5 years experience troubleshooting and upgrading desktop_workstation and server hardware
• Min of 5 years experience installing_maintaining and supporting corporate network environments of all sizes (LAN & WAN)
• Comprehensive knowledge of Windows both Desktops and Servers


Windows Technical Support Lan Troubleshooting Wan Technical Documentation It Support Management Corporate Hardware


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