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IT Support Engineer

Knock Mart

Posted on June 11, 2018

0 - 2 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
• Install, modify, and repair computer hardware and software.
• Support the setup of all new hardware, especially desktops, laptops, and printers.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Assist in maintaining an inventory of all hardware and software.
• Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions.
• Perform other duties as assigned.
• Perform branches visits on schedule.


IT Software

Desired Candidate Profile

Technical Skills:
• Knowledge of IT Systems and network is mandatory.
• Ability to prioritize and multitask to address all IT issues.
• Good analytical and problem-solving skills.
• Principles of windows, office, network.
• Education and Experience:
• Bachelor degree in Information Systems, Computer. Science or any related field.
• MCSA knowledge is a plus.
• Job Specific Skills:
• Ownership.
• Customer service orientation.
• Problem-solving and communication skills.
• Good command of English language.


Windows Computer hardware Computer science Analytical Customer service orientation Application software Software support Service desk IT support Inventory


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Knock Mart

About this Company
Grocery To Your Door Step
The first comprehensive online shopping experience in town has arrived to make life for Cairo s residents a lot easier. Using a streamlined ordering and delivery process groceries, household goods and other lifestyle essentials,..

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