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IT Support Engineer

Client of Eshfa.com

Posted on July 4, 2018

2 - 3 years Dubai - United Arab Emirates

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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Job Description:
• * Provide prompt and accurate feedback to customers
• * Ensure all issues are properly logged
• * Prioritize and manage several open issues at one time
• * Prepare accurate and timely reports
• * Document technical knowledge in the form of notes and manuals
• * Maintain jovial relationships with clients
• * Research and identify solutions to software and hardware issues
• * Ask customers targeted questions to quickly understand the root of the problem
• * Track computer system issues through to resolution, within agreed time limits
• * Refer to internal database or external resources to provide accurate tech solutions


Desired Candidate Profile

• * Hands-on experience with Windows/Linux/Mac OS environments
• * Good understanding of computer systems, mobile devices and other tech products
• * Ability to diagnose and troubleshoot basic technical issues
• * Familiarity with remote desktop applications and help desk software
• * Excellent problem-solving and communication skills
• * Ability to provide step-by-step technical help, both written and verbal
• * BS degree in Information Technology, Computer Science or relevant field
• * Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• * Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role


Technical support Linux Windows cisco Information technology microsoft Remote desktop Computer science IT helpdesk Desktop support

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Client of Eshfa.com

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Website http://eshfa.com/job/it-support-engineer-jobs-dubai/

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