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IT Support Engineer

Client of Fabican

2 - 4 years Dubai - United Arab Emirates

Any Nationality


, Posted on March 11, 2018 1 Opening

Job Description

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IT Support Engineer Jobs Vacancy, We are looking for experienced and talented IT Support Engineer for Dubai. Category IT Support Engineer Jobs
Job Responsibilities:
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Research and identify solutions to software and hardware issues
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Refer to internal database or external resources to provide accurate tech solutions
Job Requirements:
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role


Industry Type : Consulting / Management Consulting / Advisory Services
Functional Area : Engineering

Desired Candidate Profile


• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Keywords

Linux Windows Technical Microsoft Cisco Information Technology Computer Science Notes Remote Desktop It Helpdesk

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Client of Fabican


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Website http://www.jobs.fabican.com/job/it-support-engineer/


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