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IT Support Executive

Emaratech

Posted on July 30, 2018

3 - 4 years Dubai - United Arab Emirates

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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The IT Support Executive s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.
Operational Management
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software and ensure virus definitions are up-to-date.
Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Self Development
Takes personal responsibility for one s own learning and development through a process of assessment, reflection and taking action to continually update one s skills
Ability to learn new technologies
Learning pace in learning new technologies
Quality Management
Complies with all relevant quality management procedures and controls to guarantee compliance and delivery of high quality products/service
Continuous Improvement
Contributes to the introduction of best practices in the department in order to upgrade the functionality and provide improved support for achievement of business objectives
Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account best practices, improvement of business processes, cost reduction and productivity improvement
Formal Education, Kledge, and Experience
Minimum College diploma in the field of Computer Sciences / IT / Engineering.
Minimum 2 3 years of experience in a similar environment
Cisco or Microsoft-related certification would be an added advantage
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Willing to work in shifts and flexible in relocating to other Emirates, if required


IT - Software Services

IT Software

Keywords

Microsoft Cisco Analytical Continuous Improvement Cost Reduction Customer Service Orientation It Support Executive Productivity Improvement Operations Management Software Installation

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Emaratech

emaratech is the leading technology and consulting company, which is a part of the investment profile of the Investment Corporation of Dubai. The company provides advanced business IT solutions, outsourced technology, and high end market strategies for both public and private sectors. The wide range of these services assists institutional and government organizations to operate efficiently, optimize revenues, minimize bureaucracy, and streamline costs through effective business solutions.



The company is also involved in engineering web based applications for automating online processing as well as approval process for different aspects of government operations such as issuance of national IDs, residencies, medical fitness, and visa in the UAE. The other services delivered by the company include business analysis, applications development, online solutions, infrastructure hosting, system integration, process re-engineering, business consulting, IT consultancy, business process, and quality management.



emaratech is always committed to creating a working environment where employees get an opportunity to develop their skills while maintaining mutual respect and trust for each other. The company seeks to recruit talented individuals who can perform for their own as well as the company’s growth.

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