IT Support / IT Specialist - Junior SEGULA Technologies

Duties & Responsibilities

Technical Support & Troubleshooting

• Provide first-level technical support for hardware, software, network, and system issues.
• Diagnose and resolve technical problems via phone, email, remote tools, or in person.
• Log, track, and manage support tickets ensuring timely resolution.
• Escalate complex issues to higher-level IT staff when necessary.

Hardware & Software Management

• Install, configure, and maintain laptops, desktops, printers, scanners, and peripherals.
• Perform software installation, updates, and patches according to IT policies.
• Ensure all devices are functioning effectively and securely.

Network & System Support

• Assist in monitoring network performance, connectivity, and security.
• Troubleshoot Wi-Fi, LAN, VPN, and other connectivity issues.
• Support user account management including password resets and access permissions.

User Support & Training

• Provide guidance to employees on proper use of systems and applications.
• Conduct basic IT induction for new employees (email setup, system access, policies, etc.).
• Prepare user-friendly documentation, FAQs, and guides.

Maintenance & Monitoring

• Perform routine checks on systems, backups, antivirus, and security updates.
• Maintain IT inventory including hardware, software licenses, and accessories.
• Ensure compliance with company IT policies and cybersecurity best practices.

Coordination & Administration

• Coordinate with vendors for repairs, service renewals, and procurement.
• Support IT projects such as system upgrades, migrations, and new software rollouts.
• Maintain accurate records of IT assets, service logs, and user requests.