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Employer Active

Posted on 6 Sep

Experience

2 - 8 Years

Job Location

Al Ain - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide first-line technical support via phone, email, and chat, ensuring quick resolution of user issues across various platforms.
  • Diagnose and troubleshoot hardware and software problems, utilizing remote access tools to expedite solutions without on-site visits.
  • Manage user accounts, permissions, and access rights in accordance with company policies, ensuring data security and compliance.
  • Assist in the setup and configuration of new hardware and software, ensuring users are equipped with the necessary tools to perform their duties.
  • Document and track user issues in a ticketing system, providing detailed reports to help identify trends and improve support processes.
  • Maintain inventory of IT assets, ensuring proper allocation and monitoring of equipment across the organization.

Desired Candidate Profile

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, showcasing a solid educational foundation.
  • A minimum of 2 years of hands-on experience in IT support roles, showcasing the ability to handle diverse technical challenges.
  • Experience in a corporate IT environment, with a preference for candidates who have worked in fast-paced settings.
  • Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate, demonstrating technical expertise.
  • Fluency in English, with additional language skills being a plus, to effectively communicate with a diverse user base.
  • Ability to work collaboratively in a team environment, fostering positive relationships with colleagues and users alike.

Employment Type

    Full Time

Company Industry

  • Industrial Products
  • Heavy Machinery

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • IT Technician
  • Troubleshooting
  • User Support Analyst

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